In conflict resolution, the choice of mode should be based on what factors?

• A. Based on the negotiators' relative power.
• B. Based on the importance of the issue and the strength of the relationship.
• C. Based on the time of day.
• D. Based on who speaks first.

Answer: (B)

Choosing how to handle a conflict is about balancing the importance of the issue with how much you value preserving the relationship. If the issue matters a lot and you have a strong relationship, a collaborative approach helps both sides find a solution that maximize joint value. If the issue is important but the relationship needs protection, you’d assert your interests while still aiming for a fair outcome. If the issue is less critical or maintaining the relationship is the priority, accommodating or yielding can keep the peace with minimal costs. Time of day or who speaks first don’t determine the mode, and while power can influence tactics, the key driver is the combination of issue importance and relationship strength.